FAQ

COVID-19

Are Thescarletmacawofvenice stores closed?

Our stores are now OPEN! Come in, we can’t wait to see you! Our stores will be cleaned, our teams will be wearing masks, and we will be practicing social distancing. We will also provide disposable masks and hand sanitizer for you.

How can I place an order?

Always open online
Place your order through our website, www.thescarletmacawofvenice.com.

Call or email our dedicated customer service team
(304-645-5270) support@ismarketingstore.com (M-F, 9:30 AM – 5:30 PM est)
We will reply to messages within 2 business days and appreciate your patience during this time.

Contact your local store!
We will send you photos of styles you’d like to try, help with styling, and make recommendations based on your past purchases.

Will my order be delayed?

We will do our best to ship your order in a timely manner but our first priority is the safety of our staff. To ensure that our team is abiding by the guidelines put in place for all essential personnel, it may take longer to process and ship your order.

• Please allow 10 business days for UPS Surepost shipping delivery
• Expedited shipping is not available at this time

What about returns and exchanges, has anything changed?

We are working diligently to process all returns and exchanges and have made some changes to make your shopping experience as seamless as possible:

• Complimentary returns
• Extended return window to within 30 days of the delivery date
• For more details about our policy please visit https://ismarketingstore.com/returns

Being good to one another is more important than ever in these difficult times. Being good to our customers is a core value at the heart of our organization. We too are learning to adapt and overcome the hurdles of each day and we appreciate your patience, loyalty and support on this journey and the long road ahead.

ORDER STATUS

What is the status of my order?

You will receive an order confirmation via email after your order is placed. You will then receive an email with the UPS tracking number once the order ships. If items are shipped separately, you will receive an email with a tracking number for each shipment. Tracking numbers can also be found by logging into your account or checking our Order Status page. From there you can click the tracking number for progress of your shipment. Please note tracking numbers may take one business day to update with UPS.

How do I change an order before it has shipped?

Please email customer service at support@ismarketingstore.com and in the subject line write “CHANGE IN MY ORDER” and be sure to include your order number, first and last name and phone number. We will help you through the process of creating a new order.

What happens if an item from my order is out of stock?

If an item from your order is out of stock you will receive an email notification. We apologize for any inconvenience this may cause.